Chief Human Resources Officer

Location: Austin, TX

Department: Human Resources

Type: Full Time

Min. Experience: Senior Executive


The YMCA of Austin is a 501(c)(3) non-profit serving over 60,000 members and 60,000 program participants every year. The Y is dedicated to building programs for youth development, for healthy living, and for social responsibility that promote strong families, youth leadership, and community development. 

Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up: we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst for good in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Join us and help transform lives.

As a member of the executive team, the Chief Human Resources Officer leads all human capital functions for the YMCA of Austin in order to support and enable strategic and operational performance of the organization as a whole. This includes providing coaching and consulting services to senior leaders, contributing to strategic planning and development activities, and enabling policy and process improvements that enhance the YMCA culture. As a servant leader, the CHRO leads organizational design and workforce planning initiatives with a focus on diversity and inclusion, ensuring that all human capital processes and initiatives are in alignment with the organization’s vision, mission, values, strategy and goals. The CHRO is also responsible for ensuring all human capital and talent management processes are clear and utilized in order to attract, develop and retain the quantity and quality of staff and volunteer talent required to achieve organizational goals.

Essential Functions

  • Fosters a vibrant, cause-centered culture for staff and volunteers. Ensures incorporation of the Y’s values and culture throughout all aspects of HR policies and programs including recruitment, onboarding, compensation, performance management, training and daily operations.
  • Participates in strategic planning, ensuring human capital plans support the business strategy. Serves as a trusted advisor, coach and internal consultant for senior leaders to support and enhance leadership capability. Aligns organizational structure, roles, and responsibilities to achieve strategic goals. Develops short- and long-term strategic human resources plans to achieve the Y’s strategic and operational goals.
  • Provides leadership to the Y’s human resources department by building, motivating and retaining a strong, results-oriented HR organization. This includes management of the HR budget; development of HR performance metrics and ensuring HR staff responsiveness to the needs of Y staff and leadership.
  • Fosters the development of staff and volunteers at all levels in the organization by engaging in ongoing feedback and coaching; helps to create succession plans and provides resources and support for informal and formal learning at all levels of the organization.
  • Leads all aspects of talent management, including staff training and leadership development, retention, recognition and career development. Assesses and evaluates training and staff development needs and develops programs to meet those needs. Ensures a cohesive and comprehensive onboarding process, including orientation to the Y’s cause and culture.
  • Oversees talent acquisition and initiates and operationalizes innovative approaches for attracting, assessing, and selecting the best talent. Generates and fosters beneficial partnerships that ensure a steady and diverse pipeline for all Y functional areas. Leverages social networking, grass roots efforts and innovative partnerships to connect with a broad and diverse talent network.
  • Creates organizational policies and structures that remove barriers and foster equity and inclusion for all. Leads organization development and design interventions to improve the effectiveness of the organization.
  • Develops and maintains performance management and appraisal programs with an eye toward fostering an inclusive and coaching culture that ensures the Y achieves its goals and objectives. Oversees and fosters a fair and consistent employee relations process.
  • Manages compensation and benefit programs, including job descriptions and classifications, salary structure and salary adjustments. Oversees benefit plan and retirement fund communication, enrollment and administration. Assesses the competitiveness of human resources programs and practices against the relevant markets and makes recommendations for improvements and changes.
  • Evaluates processes, procedures, and technology solutions to continuously improve human resources services, processes, records and data management, with an emphasis on accuracy and efficiency. Uses data & analytics to inform strategies to enable business decisions.
  • Keeps current with employment laws and regulations. Maintains an effective program of compliance with all laws and regulations related to human resources and manages relationships with compliance agencies and YMCA legal counsel. Ensures timely and accurate submission of data requested by the EEOC, YMCA of the USA, Department of Labor, etc.
  • Works directly with assigned committee(s) of the board as needed (e.g., Board Engagement Committee, Executive Committee,) to build volunteer relationships, develop policies, oversee policy implementation and meet the related needs of the board.


  • 15+ years progressive leadership, management, business and/or HR experience within complex organization(s) serving multiple constituencies.
  • Established record of business partnership with the President/CEO, other executives, and volunteer board members.
  • Successful at developing and aligning HR policies and programs to meet organizational objectives.
  • Passion for delivering high-quality service and results.
  • Demonstrated ability to collaborate and influence strategic organizational change, at multiple levels, across boundaries and functions.
  • Experience building a progressive and values-based organizational culture, including promoting an environment of customer service, inclusion and accountability.
  • Bachelor's degree in business, human resources or equivalent experience.
  • Strong personal credibility with ability to build trusting relationships with senior business leaders, volunteer leaders, and staff at all levels.
  • Broad business and financial understanding with the financial acumen needed to budget and, manage expenses.
  • Good analytical skills; ability to leverage data to identify trends and recommend business solutions.
  • Knowledge and understanding of industry trends, current and emerging best practices,  and applicable laws and regulations regarding human resources.
  • YMCA Organizational Leader certification preferred; or able to be achieved within two (2) years.
  • Senior human resources certification (SPHR, SHRM-SCP, or equivalent) preferred.


  • Mission Advancement: Incorporates the Y’s mission and values into the organization’s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.
  • Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.
  • Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.
  • Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.


While performing this job, the CHRO is regularly required to sit, stand, walk, bend, write/type, listen, and talk; occasional lifting and/or moving items such as equipment and furniture is also expected. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


The YMCA of Austin provides a progressive work environment with strong benefits and a competitive salary. Benefits include a 10% employer-funded, fully vested retirement plan after two years of service: 403(b) savings plan; excellent health benefits including medical, dental, vision, and life insurance; complimentary YMCA family membership with program discounts; generous paid time off package with a minimum of 30 days; and the opportunity to work with innovative, talented and diverse individuals committed to strengthening communities and transforming lives.

Within the cover letter, please describe:
1) your efforts to create and reinforce a great organizational culture, including the impact of your effort; and
2) your diversity and inclusion efforts and how you measured success.

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