People Operations Manager

Location: Austin, TX

Department: Strategy & Innovation

Type: Full Time

Min. Experience: Manager/Supervisor

How you will contribute to our Purpose:

The YMCA of Austin is a social enterprise focused on providing innovative approaches to empowering youth and families, improving quality of life and health for all, and leading social responsibility. 

We are looking for a passionate and innovative Manager of People (Human Capital) Operations, to play a critical role in developing, leading, and administering key HR operational functions to ensure a transformative employee experience. In partnership with the Senior Director, Human Capital, you will be responsible for the following workstreams: design and oversight of HR systems and processes, benefits administration, data and analytics, reporting, and policy and employee risk management implementation and audits. You will also support the Senior Director, Human Capital in managing employee relations across the Association. The Manager, Human Capital Operations reports to the Senior Director, Human Capital. This is a full-time role based out the Association Offices with an optional hybrid work arrangement. 

Salary: $50,000 - $55,000 per year, depending on experience. Full benefits package including dental, vision, health insurance, and employer-matched retirement plan upon reaching eligibility. Plus, a free gym membership. 

What are the details?

Performance Achievement & Results (20%)

  • Models inclusive management behaviors and embraces all dimensions of diversity – building strong teams that apply their diverse skills and perspectives to our mission
  • Responsible for hiring, coaching, and managing direct report and ensuring alignment with association people practices
  • Closely collaborates with the department’s leadership to deliver on all objectives and key results
  • Develops the necessary systems, processes, and tools to better support the facilitation, collection, and sharing of knowledge that is generated by the Human Capital Operations function
  • Leads Cycle Check-ins with direct report to ensure progress with OKRs, provide ongoing coaching and feedback, and discuss development opportunities

Benefits, Payroll & Policy Administration (35%)

  • Serves as primary point person for benefits management issues and needs for staff including: managing benefits, evaluating the cost-effectiveness of benefits, processing changes and reporting, proactively developing resources such as quick guides for benefits and processes; and developing and conducting periodic trainings on HR policies, procedures, and benefits
  • Maintains all personnel policies and procedures providing guidance and interpretation to staff and people-managers
  • Oversees payroll services and processing including: processing attendance and payroll data, reporting to payroll services, check verification and distribution

Employee Relations & Compliance/Risk Management (25%)

  • Drives forward HR compliance oversight across the Association
  • Supports staff and people managers in resolving employee relations issues, interpreting HR policies and procedures, and recommending effective courses of action
  • Maintain knowledge of industry trends and makes recommendations for improvement of the organization’s policies, procedures, and practices on employee matters
  • Maintains in-depth knowledge of legal requirements related to HR, reducing legal risks, and ensuring regulatory compliance
  • Designs and conducts quarterly audits across the Association to ensure compliance

Data, Processes, and Systems Management (20%)

  • In partnership with the OED/IT team (part of Strategy & Innovation) designs optimal process and system solutions that meet the needs of the HR functions
  • Designs system and process enhancements based on emerging needs
  • In partnership with the Senior Director, Human Capital, develops and administers key HR operational initiatives to support organizational needs
  • Coordinates yearly HR processes including year-end closing, pay schedule adjustments, work year calendars, etc.
  • Leads the reporting and data analysis around key people metrics
  • Audits HRIS system capabilities for accuracy, integrity, and functionality
  • Oversees internal auditing and quality control efforts
  • Engages in preliminary analysis of collected data and reports on findings to Human Capital department leadership
  • Oversees employee information collections, analysis, and reporting; supervises the input of data and ensures data integrity
  • Other duties as assigned


What you bring to the Purpose:

  • Education & Experience:
    • A Bachelor’s degree in human capital, business management, or equivalent with 4-6 years of professional experience in human capital management. PHR or other certification strongly preferred.
      • Strategic thinker who can quickly identify key issues, work with limited data, and evaluate potential solutions
      • Demonstrates solid knowledge of statistics, research methods, measurements concepts, and metrics
      • Ability to easily build trust-based relationships with employees at all levels
      • Entrepreneurial mindset – proactive, persistent, collaborative, and a bias towards action
  • You are effective at:
    • Advancing our mission and cause – providing visionary leadership to ensure resources are mobilized to adapt to new challenges and needs in the community
    • Building relationships – connecting people to the Y’s cause by developing inclusive relationships, partnerships, and collaborations to co-create solutions to pressing social needs
    • Leading operations – ensuring relevance, effectiveness, and sustainability of the organization so we can continue to fulfill our promise to the community
    • Developing and inspiring people – supporting the holistic development of self and others so everyone can embrace the Y’s cause, sustain our culture, and inspire others to action
  • You listen for understanding and meaning; speak and write effectively and can effectively tailor your communication to the appropriate audience.
  • You establish clear goals and effectively implement tasks and plans to accomplish them in a timely manner
  • You embrace new approaches and creative thinking to assess and implement effective processes related to employee, operational, and organizational performance.
  • You quickly learn from failure and value feedback in the effort to continuously improve the organization’s functional capacity.
  • You can work in an ambiguous environment and demonstrate an openness to change in service of our Cause
  • You know how to work hard to accomplish team goals in a fun and relaxed environment



The organization has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.


The YMCA of Austin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. YMCA of Austin complies with applicable state and local laws governing non-discrimination in employment in every location in which we have employees. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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