Chief Operating Officer

Location: Austin, TX

Department: YMCA of Austin

Type: Full Time

Min. Experience: Executive




The YMCA of Austin is a 501(c)(3) non-profit serving over 60,000 members and 30,000 program participants every year. The Y is dedicated to building programs for youth development, for healthy living, and for social responsibility that promote strong families, youth leadership, and community development. 


Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

Join us and help transform lives


The Chief Operating Officer is directly responsible for developing and executing the operational strategies necessary to achieve the mission-focused goals and objectives developed by the President/CEO and board. This position reports to the President/CEO.

The role of the COO is to ensure the planning, implementation, management and oversight of all YMCA of Austin operations, which include a $24M branch operations budget; $5M childcare budget; $18M resident camp build currently in process; $1M Annual Campaign; and extensive pending future endeavors.

The incumbent has a direct responsibility for the supervision and oversight of three District Executive leads, six Executive Director leads, and the Facilities/Risk Management and Development Executive leads. Future leadership will encompass supervision of an 85 acre resident camp & retreat center.  

The incumbent will provide strategic direction to ensure operational growth through program expansion, member recruitment and retention and new site development and collaborations. The COO will ensure a balanced operational budget through sustainable membership and program revenue growth and purposeful expense management. This role drives innovation, fosters collaborations and will position the Y as the catalyst for transforming lives and strengthening communities in Austin and the surrounding areas. 


  • Supervises assigned District Vice Presidents, Branch Executive Directors, Development, Facilities and Risk Management to assure sound operations. Identifies and develops talent to assure successful operations, recruiting and retention. Responsible for the professional growth and development of all employees in area. Attracts and retains a highly competent, mission-oriented, diverse, and values-driven leadership team and workforce.
  • Provides overall accountability and reporting for Association operational and strategic plans.
  • Monitors monthly financial reports to assure that revenue targets are met and expenses are controlled. Takes action to improve performance and achieve financial goals.
  • Fosters a climate of innovation to develop member-focused programs and leads branch staff in the planning, development and implementation of new program initiatives and activities.
  • Identifies emerging markets and trends and makes recommendations for expansion.
  • Initiates and implements process improvement strategies relating to workflow, quality of programming, safety and experience. 
  • Gives direction and provides coordination to each program, goal, or task force to assure achievement of annual association program goals.
  • Oversees risk management initiatives and ensures policies and procedures are consistently followed maintaining a safe and productive environment for staff, members and program participants.
  • Oversees Financial Development including grants, annual campaign and capital campaign ensuring success in reaching related goals.
  • Provides support for an assigned Executive Committee of the Board of Directors.
  • Actively supports and assists with board recruitment and engagement including relationship management aspects, recruitment and retention. 
  • Represents YMCA on Association-wide initiatives and strategic programming as requested.
  • Manages relationships both internally and externally, supporting branch and organizational goals.
  • Assists the President/CEO in the planning and formulation of the long range goals of the organization.
  • Through example, must lead the staff in ethical and moral manner consistent with the YMCA of Austin mission and core values.

YMCA COMPETENCIES (Organizational Leader):

Mission Advancement: Incorporates the Y’s mission and values into the organization’s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.

Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.

Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.

Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.


  • Requires a minimum of a Bachelor’s Degree in Management, Business Administration, Non-Profit Management, or related field.
  • Minimum of fifteen years of successful operational experience in a variety of YMCA’s or similar operations.
  • Currently serving in a senior leadership role with responsibility for a minimum $10M budget and multiple sites.  
  • Minimum of eight years of supervisory experience overseeing high level leadership staff.
  • Knowledge and experience in all aspects of operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management, and sound financial practices.
  • Experience in managing strategic partnerships and contracts.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community; track record of building authentic, constructive relationships with others.
  • Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
  • YMCA Organizational Leader certification preferred.


The YMCA of Austin provides a progressive work environment with great benefits and a competitive salary: 10% employer-funded, fully vested retirement plan after two year of service: 403(b) savings plan; excellent health benefits including medical, dental, vision, life and disability insurance; complimentary YMCA family membership with program discounts; generous paid time off package with a minimum of 30 days; and the ability to work with innovative, talented and diverse individuals driven to strengthen communities and transform lives.

SALARY RANGE: $130K to $160k

TARGET START DATE: September 2018

Apply for this Position
* Required fields
First name*
Last name*
Email address*
Phone number*

Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or paste resume

Paste your resume here or attach resume file

Cover Letter*
Are you willing to relocate?
What’s your citizenship / employment eligibility?
What’s your highest level of education completed?
LinkedInLinkedIn profile URL:*
What languages do you speak fluently?
Desired salary*
References: Please enter names and contact information:*
Briefly tell us what your primary philosophy is regarding leading and managing staff to high levels of effectiveness.*
Briefly describe what you consider to be the most important attributes of organizational culture. How have you instilled those attributes?*
Briefly describe your decision making style. What steps do you take when making a difficult decision?*
The following questions are entirely optional.
To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Veteran/Disability status