Billing and Collections Coordinator

Location: Austin, TX

Department: Association Offices

Type: Full Time

Min. Experience: Student (College)



Our mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


Join us and help transform lives.



We act with intentionality to connect people to our cause through our service and engagement principles. Every day we:

Welcome – Smile greet members by name, introduce yourself.

Connect – Ask questions, share a story, introduce them to other staff and members.

Support – Affirm and encourage them, wish them well.

Invite – Share opportunities to get involved and give back to the community.


The YMCA of Austin Association Offices in Austin, TX is seeking a Billing and Collections Coordinator to join our team.


PAY RATE: $13-$14.50/hour, depending on experience



Under the guidance of the Controller, the Billing and Collections Coordinator provides exceptional customer service, good judgement and initiative. This person has opportunities to work individually and with a team to retain members, work A/R reports, and create program set-up in the point of sales system. Building relationships is key with staff at branches, members and department team.  



  • Provide external/internal customer service via phone and email to members, participants, and all branch team members.
  • Credit card updates/corrections
  • Process refunds
  • Reconciliation of daily deposits
  • Duplicate member merges
  • Bank draft returns, NSF’s, and collections
  • Draft reports/data analyzer
  • Membership invoices
  • Assist in special projects as directed



  • Bilingual (English/Spanish) - Strongly preferred 
  • Proficient and accurate data processing skills
  • Ability to work independently and multi-task
  • Ability to process a large volume of work
  • Knowledge and skills in Microsoft Office, Word, Excel, and Outlook
  • Must be organized and have strong attention to detail
  • Ability to communicate with a diverse clientele and team members
  • Excellent written and interpersonal communication skills
  • Ability to make decisions, set priorities, and work as a team
  • Ability to work effectively in a fast paced, deadline driven environment
  • Must be able to work on a computer for extended periods of time



  • Paid training hours
  • Steady weekly hours, 40 hours per week
  • Valuable leadership experiences
  • Individual membership to all YMCA's of Austin (over $600.00/year value);
  • Voluntary 403b Retirement Savings Account 
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